FAQ

Frequently Asked Questions

Find answers to common questions about our design kits, licensing, support, and everything in between.

What exactly do I get when I purchase a toolkit?

Each toolkit is a downloadable ZIP file containing organized Figma files (.fig), Sketch files (.sketch), and Adobe XD files (.xd). The Digital Brand Starter ($127) includes 120+ UI components, 500+ icons in SVG/PNG, 40+ wireframe screens, and a design system foundation file. The Creative Pro Toolkit ($189) includes everything in the Starter plus 25 landing page templates, 15 dashboard layouts, 30+ mobile app screens, 80+ illustrations, and a comprehensive typography pairing guide. Total file sizes are approximately 850MB and 2.1GB respectively.

I’m a freelance designer — can I use these assets in client work?

Yes, absolutely. Our standard license allows you to use the assets in unlimited personal and client projects. You can customize, modify, and incorporate them into final deliverables for your clients. The only restriction is that you cannot resell, sublicense, or redistribute the original source files as standalone products. For example, you can build a client’s website using our UI kit, but you cannot upload the kit to another marketplace. If you run a design agency and need a team license for 5+ seats, contact us for volume pricing.

Which toolkit should I choose — Digital Brand Starter or Creative Pro Toolkit?

If you’re just getting started or primarily need core UI components for web projects, the Digital Brand Starter ($127) gives you a solid foundation with UI kits, icons, wireframes, and a design system. If you’re a full-time designer working on varied projects — landing pages, dashboards, mobile apps — the Creative Pro Toolkit ($189) is the better investment. It includes everything in the Starter plus advanced templates and illustrations that would cost over $500 if purchased separately. Most of our returning customers started with the Starter and upgraded within 3 months.

Do I need Figma Pro, or does the free version work?

The free version of Figma works perfectly for opening and editing our files. All components use Figma’s native auto-layout and variants features which are available on free plans. If you prefer Sketch or Adobe XD, we include those formats as well. We recommend Figma because it’s free, runs in the browser, and has the best collaboration features — but the choice is yours.

How quickly can I access the files after purchase?

Instantly. After your payment is processed through Stripe, you’ll receive a confirmation email with a direct download link within 60 seconds. You can also access your files anytime from your AlychiDesign account dashboard under ‘My Downloads.’ Download links don’t expire. If you have any issues with your download, our support team typically resolves them within 2 hours during business days.

What if I’m not happy with the quality? Do you offer refunds?

We offer a 30-day money-back guarantee on all purchases. If the assets don’t meet your expectations for any reason, email us at hello@alychidesign.com and we’ll process a full refund within 3–5 business days. No forms, no hoops to jump through. We’ve maintained a 97% satisfaction rate across 1,200+ customers, and the few refund requests we get are usually due to accidental duplicate purchases.

Are the components built with auto-layout and design tokens?

Yes. Every component in our kits is built using Figma auto-layout with proper constraints, so they resize and adapt responsively. We use a token-based design system with named color styles, text styles, and spacing variables. This means you can swap your brand colors across the entire kit by updating a handful of style definitions. Our components follow atomic design principles — atoms, molecules, and organisms — making them easy to combine and customize.

Do you release new assets or updates to existing kits?

We update our kits quarterly with new components, bug fixes, and compatibility updates. The Creative Pro Toolkit includes 12 months of free updates, and the Digital Brand Starter includes 6 months. When an update drops, you’ll get an email notification and can download the latest version from your dashboard. After your update period ends, you keep everything you’ve downloaded — you just won’t receive new additions unless you renew at 40% off the original price.

I bought the Starter — can I upgrade to the Pro Toolkit later?

Yes, we offer a seamless upgrade path. If you purchased the Digital Brand Starter and want to move to the Creative Pro Toolkit, you’ll only pay the difference ($62) rather than the full price. Just log into your account and click ‘Upgrade’ on your dashboard, or email us and we’ll send you a personalized upgrade link. The upgrade includes all Pro Toolkit files plus any updates released since your original purchase.

How do I get help if I run into issues with the files?

Email us at support@alychidesign.com and we’ll respond within 24 hours on business days (Monday–Friday, 9am–6pm PST). Each toolkit also includes a detailed Getting Started PDF with setup instructions, file organization overview, and customization tips. For common questions, we maintain a help center with video tutorials covering topics like swapping brand colors, using the icon library, and setting up the wireframe kit for new projects.

Still Have Questions?

Can’t find the answer you’re looking for? Our team is here to help. Reach out and we’ll get back to you as soon as possible.